Support Engineer & Tester
We are looking for a responsible and driven Support Engineer & Software Tester who enjoys solving technical challenges and goes the extra mile to help customers succeed.
About Us
Relayter helps large retailers simplify the marketing production process with an industry leading SaaS platform. We love building awesome software together and we like to create an amazing user experience for our customers.
Your Role
As Support Engineer & Tester you are the bridge between customers and development. You help users with technical questions, investigate issues and make sure our software works reliably before new releases go live.
You enjoy troubleshooting, testing software and working together with colleagues to improve our platform.
Your responsibilities:
- Provide technical support to customers via email and online meetings
- Investigate and reproduce software issues and bugs
- Test new features and platform updates before release
- Create and maintain test scenarios and documentation
- Help monitor platform stability and quality
- Work together with developers and CSM to resolve issues quickly
- Support onboarding and setup of new customers
- Think along about improving workflows and user experience
What we have to offer:
- Competitive salary depending on experience and knowledge level
- Excellent conditions: generous vacation time, company sponsored lunch, travel expenses, remote working
- An informal and international working environment with great colleagues
- Company sponsored trainings, workshops & conferences
- Gaming & Nerf battles 😉
- Office close to the historic Haarlem city centre and Amsterdam, easily reachable by public transport and car
What we are looking for:
- Minimum MBO technical education level
- A strong sense of responsibility and ownership
- Affinity with software, IT and SaaS platforms
- Good communication skills in Dutch and English
- Accurate and solution oriented mindset
- Curious and eager to learn new technologies
- Experience with software testing or technical support is a plus
- Basic knowledge of APIs, webhooks or data files is a plus
Ready to conquer the world together?
If this all sounds like it would get you out of bed with that extra pep, then we’re looking for you!
Acquisition by third parties is not appreciated, so please don’t bother.
Our core values
Being wrong is okay. Admit mistakes freely and openly. Don’t be afraid to lose face, as long as you learn & grow from it.
Problems excite us because we see them as opportunities. Be curious, challenge prevailing assumptions, and suggest better approaches. Embrace change and create value by tackling tough questions with new solutions.
Respect clients & build trust by providing a consistent high-quality service for them and their customers. Help clients & partners grow by exceeding their expectations. Their success is your success.
Find passion in your work, take ownership and don’t be afraid to take calculated risks. Do the hard things and focus on results over process. In the long run, rewards will be much higher.
Create trust by working with integrity and accountability so peers, partners and clients have confidence in your abilities. We are a team, don’t push anyone under the bus for personal gain. We spend every day together, nurture your work environment as if it would be your home.
Check your ego no matter how good you are. You treat people with respect independent of their status or disagreement with you. Being humble allows you to learn and improve trough an open mind.
We promote physical and mental wellbeing by stimulating a healthy lifestyle. Eat well & work-out regularly. Work hard & challenge yourself, but take time to reflect, rest & play as well.
Earn your respect trough achievements and reliability, not seniority. Share information openly among colleagues and make time to help each other. Never feel any task is beneath you and always deliver what you promise.